Community feedback questions

Confidence

Whether the people you serve and depend on believe the organization will do what it says.

1. I have confidence in this organization.

   Agreement scale

Understanding what you do

Whether they could explain what you do to someone else. If they cannot, they cannot advocate for you either.

1. I clearly understand what this organization does.

   Agreement scale

2. I understand the difference this organization makes.

   Agreement scale

Communication

Whether they hear from you at a rate and in a way that works for them, rather than only when you need something.

1. How much does this organization communicate with you?

   Three-way choice

2. I hear from this organization mainly when it wants something from me.

   Agreement scale

3. In the past 12 months, I received an update about what this organization accomplished.

   Yes or no

Respect and appreciation

Whether they feel treated as a person rather than as a line in a database.

1. I feel appreciated by this organization.

   Agreement scale

2. This organization treats people with respect.

   Agreement scale

3. This organization asks for my input and listens to it.

   Agreement scale

Loyalty and retention

Whether they expect to still be involved next year, and whether they would suggest you to someone else.

1. I would recommend this organization to someone else.

   Agreement scale

2. I expect to still be involved with this organization a year from now.

   Agreement scale

Donor experience

What giving to the organization is actually like, asked of people who have done it.

1. I understand how my donations are used.

   Agreement scale

2. I hear about results, not only about needs.

   Agreement scale

3. I am asked to give at a frequency that feels right.

   Agreement scale

4. The last time I gave, I was thanked in a way that felt genuine.

   Agreement scale

Volunteer experience

Whether volunteering is organized enough to be worth someone's afternoon.

1. I received the information and training I needed to do my role well.

   Agreement scale

2. Signing up for and changing shifts is easy.

   Agreement scale

3. My skills and time are used well.

   Agreement scale

4. I know who to go to when I have a question or a problem.

   Agreement scale

Program participant experience

What using the programs is like, asked of the people who use them.

1. It was easy to get help when I needed it.

   Agreement scaleOptional module

2. I had a say in what kind of help I received.

   Agreement scaleOptional module

3. The help I received made a difference for me.

   Agreement scaleOptional module

4. Someone asked me what I actually needed.

   Yes or noOptional module

Event experience

Whether a specific event was worth attending, asked while it is still fresh.

1. The event was well organized.

   Agreement scaleOptional module

2. The event made me feel more connected to this organization.

   Agreement scaleOptional module

3. I understood how the event supported this organization's work.

   Agreement scaleOptional module

First-year experience

How the first year felt for people who arrived recently. They notice things long-timers stopped seeing.

1. It was easy to get started with this organization.

   Agreement scaleOptional module

2. Someone welcomed me personally.

   Yes or noOptional module

3. I knew what to expect from my first experience.

   Agreement scaleOptional module

In their own words

1. What is one thing this organization should keep doing?

   Free text

2. What is one thing this organization should do differently?

   Free text